Return Policy

At The Matrices, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

1. Eligibility for Returns:

   • Items must be returned within 30 days of the original purchase date.
   • Items must be unused, in the same condition that you received them, and in the original packaging.
   • Proof of purchase (receipt or order number) is required for all returns.

2. Non-Returnable Items:

   • Gift cards
   • Downloadable software products
   • Some health and personal care items

Refunds

1. Processing Refunds:

   • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

2. Partial Refunds:

   • Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

1. Defective or Damaged Items:
   • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@matrices.co.za with details of the defect or damage.

Shipping

1. Return Shipping:

   • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
   • If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Shipping of Exchanges:

   • Depending on your location, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions about our return policy, please contact us at:

orders@thingsandgadgets.com